FAQ

You can reserve products by selecting the "ADD TO SHOPPING BASKET" button without making any commitment. You can view your shopping basket at any time by clicking on the shopping bag icon located at the top on the right. Products can be removed from the shopping basket by selecting the "DELETE" button. If you wish to purchase the products in your shopping basket, select the "PROCEED TO CHECKOUT" button.

We offer a range of payment options. We accept payments through VISA and MasterCard credit cards, Amazon Pay, PayPal and payment on account.

We will dispatch your order on the same working day, or the following working day at the latest. If prepayment is selected, the delivery time will commence once the full invoice amount has been received.

We deliver from a minimum order value of €19,95 for Germany and 49,95 € for international orders. For deliveries within Germany or other States of the EU there is no shipping fee, regardless of the size or the weight of your order.

Yes you can. If you go to your customer account, you can check the progress of your order at any time. In addition, you can also track your consignment on the Internet when it leaves our dispatch warehouse. You will be sent an email containing the package number and a link to our shipping partner’s online portal for this purpose.

If you go to "My account", you can view all your orders and returns under the "Delivery information" menu item.

If part of your delivery is missing, first check your delivery note to see whether all the items have been listed, or whether there is a note stating that some of your order will be sent in another delivery. If this is not the case, or if you have received the incorrect goods, please email us at kundenservice@shop.nicowa.com or telephone us on +49 (0) 89 143 67 152 350.

Orders from Germany, Belgium, France, Netherlands, Austria and Poland can be returned free of charge within our 14-day right of withdrawal. For returns from other countries we will charge you 3,95 € shipping costs, which will be charged directly with the return transfer. For all returns we ask you to use the return bill and the return label that is enclosed with the delivery for Germany. For international returns, please use the links listed under "Returns Notice" and print out the appropriate returns slip. Gift wrapping costs will not be refunded for merchandise returns.

Details about returning your order are available on the returns label. There is a 14 day cancellation period, starting on the day that you or a third party – other than the carrier – designated by you receive the final goods. If you wish to exercise your right to cancel, you need to clearly notify us (for example, by sending us a letter, a fax or an email) about your decision to cancel this contract. The period only begins once a fully-completed notification of cancellation is received in writing. The cancellation does not need to be justified and can be submitted in writing at kundenservice@shop.nicowa.com or by returning the goods at our risk. Charges for gift packaging and postage are not refunded when returning goods. You will find further information in the cancellation policy.

You can place an order with us even if you do not have a customer account. For the delivery, we only need your personal details, the delivery address, and the billing address. It is easier to place an order at our online shop if you have a customer account. It helps you to maintain an overview of your orders. You can create a customer account here.

Protect your personal password and keep it in a safe place. If you should forget your password, you can request a new password by using the "FORGOTTEN PASSWORD" facility. The email will contain a link to our website where you can create a new password.

If you wish to redeem a voucher, please enter the corresponding code in the "VOUCHER" box when you are placing your order.
And this is how easy it is:

1. Choose your item and add it to your shopping basket.
2. Redeem your voucher by entering the code in the "Redeem voucher" box.
3. Select "REDEEM" and the voucher amount will automatically be deducted from your order. The voucher code can only be used once and will no longer be valid once it has been redeemed.

With respect to validity and minimum sales value, please refer to the relevant redemption terms and conditions which are included on your voucher. Cash settlement and subsequent invoicing for previous orders is not possible. The voucher code should be entered during the order process in each case. Please note that our vouchers can only be redeemed once for each order or customer account.

Vouchers will not be paid out for any returns, or offset against the retained items on a pro rata basis. If you wish to re-order your chosen item in a different size or colour, please email kundenservice@shop.nicowa.com or telephone us on +49 (0) 89 143 67 152 350 for a replacement voucher. We are available from Mon to Fri at 9:30am to 06:00pm.

Only one voucher can be redeemed for each order.

Yes it is. At https://www.nicowa.com, personal details are transmitted in encrypted form and are therefore protected against unauthorised access by third parties.

We guarantee that your credit card payment is secure. Your payment details are reliably protected against unauthorised access on our secure server. All the information that you provide when placing your order is transferred in encrypted form. This particularly applies to credit card information. We make use of the SSL (Secure Socket Layer) coding system for this purpose. A credit card is one of the most secure payment methods when making a purchase on the Internet.

You can contact us by sending an email to kundenservice@shop.nicowa.com or by telephoning +49 (0) 89 143 67 152 350. We are available from Mon to Fri at 9:30am to 06:00pm.