The most frequent customer questions
How can I redeem a voucher?
If you wish to redeem a voucher, please enter the corresponding code in the "VOUCHER" box when you are placing your order.
And this is how easy it is:
- Choose your item and add it to your shopping basket.
- Redeem your voucher by entering the code in the "Redeem voucher" box.
- Select "REDEEM" and the voucher amount will automatically be deducted from your order. The voucher code can only be used once and will no longer be valid once it has been redeemed.
Do I need a customer account?
You can place an order with us even if you do not have a customer account. For the delivery, we only need your personal details, the delivery address, and the billing address. It is easier to place an order at our online shop if you have a customer account. It helps you to maintain an overview of your orders. You can create a customer account here.
Can I track my order?
Yes you can. If you go to your customer account, you can check the progress of your order at any time. In addition, you can also track your consignment on the Internet when it leaves our dispatch warehouse. You will be sent an email containing the package number and a link to our shipping partner’s online portal for this purpose.
You didn’t get the relevant answer?
Get in touch with us!
Our customer service is available for you
Monday to Friday from 9:30 AM to 6:00 PM.
+49 (0) 89 413 67 152 350
Or write us an email:
kundenservice@shop.nicowa.com
Service
Welcome to our service area.
Here you will find answers to the most frequently asked questions about our shop and your orders.
The most frequent customer questions
How can I redeem a voucher?
If you wish to redeem a voucher, please enter the corresponding code in the "VOUCHER" box when you are placing your order.
And this is how easy it is:
- Choose your item and add it to your shopping basket.
- Redeem your voucher by entering the code in the "Redeem voucher" box.
- Select "REDEEM" and the voucher amount will automatically be deducted from your order. The voucher code can only be used once and will no longer be valid once it has been redeemed.
Do I need a customer account?
You can place an order with us even if you do not have a customer account. For the delivery, we only need your personal details, the delivery address, and the billing address. It is easier to place an order at our online shop if you have a customer account. It helps you to maintain an overview of your orders. You can create a customer account here.
Wie kann ich meine Sendung nachverfolgen?
Yes you can. If you go to your customer account, you can check the progress of your order at any time. In addition, you can also track your consignment on the Internet when it leaves our dispatch warehouse. You will be sent an email containing the package number and a link to our shipping partner’s online portal for this purpose.
You didn’t get the relevant answer?
Get in touch with us!
Our customer service is available for you
Monday to Friday from 9:30 AM to 6:00 PM.
+49 (0) 89 413 67 152 350
Or write us an email:
kundenservice@shop.nicowa.com